Guernsey Post - MyUKAddress

Guernsey Post is the Bailiwick of Guernsey's trusted postal service provider, serving both residents and businesses. It manages local and international mail delivery, parcel logistics, and offers tailored business services such as bulk mail management, tracked delivery, and PO Box solutions.

For Guernsey residents, shopping online from UK retailers often comes with a frustrating catch; many companies do not deliver to the island.

To address this, Guernsey Post has introduced myUKaddress, a service providing customers with a UK-based delivery address. Parcels are processed at this address before being shipped to Guernsey, creating a seamless solution for residents.

Our task? To develop a digital platform to support the myUKaddress service from end to end. This involved:

• A user-friendly front-end for customers to manage parcels, track deliveries, and make payments.
• A powerful backend system to help warehouse staff efficiently process and prepare parcels for shipping.

The aim was to deliver an intuitive and efficient system that enhanced the customer experience and streamlined internal operations.

Using an agile approach, the project began with a minimum viable product (MVP) developed using the MoSCoW method for prioritisation. 

Following this, the team moved to sprint-based development, designing and implementing features incrementally. Regular deployments and testing ensured the system was reliable and met the client’s needs.

User stories played a key role in understanding and prioritising features, ensuring the most valuable functions were delivered within budget while maintaining a clear focus on user needs.