Accessibility at the forefront for the Guernsey Housing Association


Guernsey Housing Association

GHA website homepage screenshot on desktop device
Screen Gloss
GHA website homepage screenshot on mobile device
Screen Gloss


The Guernsey Housing Association (GHA) is a not-for-profit organisation which manages and develops Guernsey’s social housing network. It provides accommodation for a range of lower-income people, on both a rental and partial ownership basis.

GHA website screenshot of the my home section
GHA website screenshot of the find a home section

Our process

We designed and built a new website with the primary aim of reducing the admin overhead of managing tenants by enabling the organisation to deliver digital services. Key features include the ability for users to find information easily online, manage rental payments and log maintenance queries.

An exceptional level of accessibility was absolutely critical to this build, given the range of people that the GHA works with, which includes elderly and disabled people who require additional levels of care. We structured the content and shaped the user interface through a series of workshops with key stakeholders. The website also follows the guidelines set out in the Web Content Accessibility Guidelines (WCAG) standard, to AA level.

GHA website screenshot of the website search
GHA website screenshot of the repair responsibility tool

The outcome

The outcome is a highly accessible website that enables users to access services provided by the GHA online.

Visit the Guernsey Housing Association website

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