Jersey Financial Services Commission
A digital presence that matches the authority of Jersey's financial regulator.
Real users. Real feedback. A website that actually works for the people who need it.
The JFSC is a financial regulator of global significance. Its old digital platform didn't reflect that. We ran on-site discovery with the people who actually use the site, designed to WCAG AA standards, and delivered a platform worthy of the institution behind it.
WCAG AA compliant
On-site discovery with real users
Prototype-tested before build
Legal teams, regulated firms, members of the public. Three very different audiences using the same site. You can't design for that without hearing from all three first.Russell Isabelle
The Challenge
The Jersey Financial Services Commission regulates one of the world's most important financial jurisdictions. Legal teams, regulated businesses, and members of the public all rely on its digital presence for guidance and information.
The platform they had wasn't keeping up. It was out of date, no longer fit for the diverse audience it served, and didn't reflect the significance of the commission's work. For a regulator of this stature, that's not just inconvenient, it erodes confidence.
Our Approach
We worked on-site with the JFSC, running a series of audience discovery days. These included focus groups with representatives from each of the commission's key audience groups. We wanted to hear directly from the people using the site, not rely on assumptions about what they needed.
From there, we tested user interface prototypes before committing to full working builds. This meant the design evolved through real feedback rather than guesswork.
Accessibility to WCAG AA standards was a core requirement throughout, not something bolted on at the end.
The Outcome
The JFSC now has a digital presence that matches the authority and significance of the institution.
The platform is WCAG AA compliant, built around real audience needs, and designed to serve the diverse range of people who depend on it. It's the kind of site a globally significant regulator should have had all along.
